Elgae Logo
Terms of use

Terms of use

Please read carefully before purchasing any of our products or services for a good experience. If you have questions, contact us before purchasing.

Last updated

12/25/2024

PURPOSE

  • This document describes the terms of service for using our services.
  • By using our services, you agree to these terms. If you do not agree, do not use our services.

ELIGIBILITY

  • If you are of legal age (18) and have full legal capacity, you may register for and use the service offered.
  • If you are a minor or lack full legal capacity and still register and use our services, we will understand that your legal guardians authorize it, and they will be liable for any situation that arises, as well as for the contracted service.

CUSTOMER OBLIGATIONS

  • The customer must provide complete and correct information when registering on our website.
  • The customer is responsible for any typos or incorrect transmission of data.
  • You must not share your login credentials with third parties, or you may be held liable for any conduct arising from such use.
  • You must use the platform in accordance with ethics, good practice, and applicable laws and regulations in your country, under penalty of sanctions.
  • You must not provide any false, fraudulent, or inaccurate information.

SERVICES

  • We provide services that allow you to access and use products and services offered by our company.
  • We reserve the right to modify or discontinue the services (or any part of them) at any time, with or without prior notice.
  • If a service is terminated due to non-payment, the company is not responsible for possible loss of data on the customer's server.
  • We are not responsible for data loss of applications hosted on our servers; we always recommend keeping backups elsewhere, such as on your personal computer or with specialized backup providers such as AWS, Google, Azure, etc.
  • All personal data registered on our website complies with Brazilian Law 13.709 of August 14, 2018 (LGPD).
  • Products or services with a free trial on our site may only be contracted once; using more than one account for the same user is not allowed, otherwise we may suspend and cancel the customer's products and services.
  • For products such as VPS or dedicated (bare metal) servers with limited traffic usage, if the customer exceeds their plan limit, the plan will automatically be moved to the next traffic tier offered by the company to avoid harm to the service provided.
  • We offer customers an off-site backup system integrated into the panel. However, this service is provided only as an additional security layer. We are not responsible for backups of the customer's server.
  • Our company targets 99.9% service availability. In exceptional cases where we cannot meet this guarantee, the customer is entitled to a credit equal to 100% of the offline time. The credit applies only upon the customer's request via ticket on our website, after downtime is verified by our team. We are not responsible for interruptions caused by third parties, such as internet exchange failures or natural disasters.

PRICING AND PAYMENT

  • The price of our services will be stated at the time of purchase, or in a separate contract, if applicable.
  • You are responsible for paying all taxes and third-party fees in addition to the stated price.
  • Payments must be made using the options available at the time of purchase.
  • If there is a problem with your payment, we may suspend or terminate your access to our services.

CANCELLATION AND REFUNDS

  • We offer a 7-day free trial on our services, which means refunds are not available after any service is contracted.
  • When you contract any service on our site, the free trial is automatically upgraded, and the first contract date is considered the start date.
  • Renewals of products and services are not eligible for refunds for regret, since the product or service was contracted and delivered more than 30 days ago.
  • If the customer does not provide truthful registration information, we may suspend or cancel the contracted service or product.

INTELLECTUAL PROPERTY

  • Our services and all content included in them (including, without limitation, logos, trademarks, images, text, graphics, and software) are owned by our company or our licensors and are protected by intellectual property laws.
  • You may not use any content or trademarks without our written authorization.
  • You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content or services obtained through our services.

LIMITATION OF LIABILITY

  • We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our services.
  • We do not guarantee that our services will meet your needs or that they will be uninterrupted, timely, secure, or error-free.
  • We will not be liable for any damage to your devices or computer systems resulting from the use of our services.

GENERAL PROVISIONS

  • If any provision of these terms is held invalid or unenforceable by a competent court, the remaining provisions will remain in full force and effect.
  • Any failure to enforce a provision of these terms is not a waiver of that provision and does not affect our right to enforce it later.
  • These terms constitute the entire agreement between you and our company regarding the use of our services and supersede all prior or contemporaneous agreements.

DATA PROTECTION

  • Our company respects user privacy and complies with applicable data protection laws and regulations (including LGPD where applicable).
  • By using our services, you agree that we may collect and process your personal data in accordance with our Privacy Policy.

CHANGES TO THESE TERMS

  • We reserve the right to modify these terms of service at any time, with or without prior notice.
  • You are responsible for reviewing these terms periodically to stay informed of any changes.
  • Continued use of our services after any changes are published constitutes your acceptance of those changes.